Regency Horse & Carriage Masters Limited Privacy Policy

At Regency Horse & Carriage Masters, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect any personal information you provide when using our website or services.


By using our site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Regency Horse & Carriage Masters is a family-run business providing professional horse-drawn carriage services for funerals, weddings, and special events across the UK.
If you have any questions about this policy or your data, please contact us at:
 Email: info@regencyhorseandcarriagemasters.co.uk
 Phone: 01480 759 408

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Information: Full name, title.
  • Contact Information: Address, email address, phone number.
  • Event Details: Information you provide when making an enquiry or booking (e.g., date of event, location, preferences).
  • Technical Information: IP address, browser type and version, time zone settings, and other technology on the device used to access our website.
  • Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We process your personal data to:

  • Respond to your enquiries and provide you with information about our services.
  • Manage bookings and provide carriage services for your event.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and resolve disputes.
  • We may also use your information to send you relevant updates or promotional content if you have opted in.

4. Grounds for Data Collection

Processing your personal information is lawful under the following grounds:

  • Contractual Necessity: To perform the services you’ve requested (e.g. bookings, quotations).
  • Legitimate Interests: To improve services, conduct marketing (with your consent), and manage our business operations.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Consent: Where you’ve given explicit permission for us to process your information (e.g., newsletter sign-ups).


5. Data Sharing and Third Parties

We do not sell or share your personal data for commercial purposes. However, we may share information with:

  • Carefully selected service providers or partners (e.g., venues or florists) where necessary to fulfil a booking or enquiry.
  • Legal or regulatory authorities, if required by law.

All third parties are required to respect the security of your personal data and process it in accordance with the law.

6. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of incorrect data.
  • Request deletion of your personal data.
  • Object to or restrict how we process your data.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies and Analytics

Our website uses cookies and tracking technologies to improve your experience and analyse how the site is used. You can manage your cookie preferences through your browser settings.

9. Security

We have put in place appropriate physical, technical, and administrative security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the date of the latest revision.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

Regency Horse & Carriage Masters
Email: info@regencyhorseandcarriagemasters.co.uk
 Phone: 01480 759 408